Fair Conduct Program

Rata Insure Client Care and Services Information:

The client care and service information that we are obligated to provide to you under the Financial Markets (Conduct of Institutions) Amendment Act 2022 is as follows:

Regardless of the insurance services we are providing, we must:

• Act competently, promptly, and in accordance with the instructions received and arrangements made.

• Safeguard and advocate for your interests, ensuring representation free from compromising influences or loyalties.

• Engage in discussions with you regarding your objectives and the most effective means to achieve them.

• Furnish you with comprehensive information regarding the scope of work, personnel involved, and the manner in which services will be rendered.

• Establish fair and reasonable fees, providing transparent billing information regarding methods and timelines.

• Offer clear information and advice throughout our interactions.

• Safeguard your privacy and uphold confidentiality as appropriate.

• Treat you with fairness, respect, and without prejudice.

• Maintain ongoing communication regarding the progress of work and notify you upon its completion.

• Provide guidance on how to raise a complaint and ensure prompt and equitable resolution.

The obligations Rata Insure owes to clients are outlined in the Financial Markets (Conduct of Institutions) Amendment Act 2022. These obligations are subject to other overarching duties, including responsibilities to regulatory bodies and the financial system. If you have any inquiries, please visit www.ratainsure.co.nz or call 0274 966 111